Introducing the pgEdge Customer Success Team
pgEdge customers gain direct access to a team of highly experienced PostgreSQL Professionals. Our experts are available 24/7 to provide you with top-tier support, advice, and feedback to help you get the most out of pgEdge. As part of our community, you'll also have the opportunity to shape the future of pgEdge by influencing the product roadmap and feature prioritization, ensuring that our platform evolves to meet your needs.
With our innovative, industry-leading technology, pgEdge is designed to meet the demands of distributed applications, and we’re committed to supporting you every step of the way.
Deep Postgres Expertise
Our team of PostgreSQL experts bring over 150 years of combined experience with PostgreSQL, offering a depth of knowledge that is unmatched in the industry. This includes not only seasoned engineers but also current and former core contributors to the PostgreSQL project itself. Many of our team members have played pivotal roles in the development and evolution of PostgreSQL, contributing directly to its codebase, performance improvements, and ecosystem tools. Their extensive involvement in the PostgreSQL community means they are not just experts in the technology, but also have an intimate understanding of its inner workings and long-term vision. This unique expertise allows us to provide unparalleled support, troubleshooting, and insight, ensuring that your projects are running at peak performance and benefit from the latest advancements in the ecosystem.
Key examples of contributions to the Postgres community include:
Original Author of pgAdmin
Original Author of Slony - the first Postgres replication solution
Added or enhanced functionality such as:
TOAST
PL/pgSQL
Foreign Keys
NUMERIC data Type
Background Writer
pg_stat_monitor
Etc.
Support Features
- Coverage is 24x7x365
- Phone, email and real-time team communication and collaboration
- Product usage and service restoration assistance
- pgEdge software bug fixes and hotfixes
- Access to the pgEdge Knowledge Base
- Consultative support
- TAM (Technical Account Manager)